1. Overview

At PILLARORB, we strive to provide our customers with high-quality products and exceptional service. If, for any reason, you are not satisfied with a purchase, we offer a straightforward refund policy to ensure your satisfaction.

2. Eligibility for Refunds

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods are exempt from being returned, such as perishable goods, custom products, or personal care items.

3. Refund Process

To initiate a refund, please contact our customer support at [email protected] within 30 days of receiving your order. We will guide you through the process and provide instructions on how to return your item.

4. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

5. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will provide further instructions.